At My Chains, protecting your personal information is our top priority. This Privacy Policy governs how we handle information collected from users of this website, including visitors who browse without making a purchase, and customers who place orders or enquire about our products. By using this website, you agree to the terms of this Privacy Policy.
1. Ownership of Content & Intellectual Property
My Chains holds the copyright to all content on this website, including product images, text, graphics, logos, and design elements. Unless otherwise specified, all trademarks and other intellectual property displayed on this website are owned by or licensed to My Chains.
The My Chains name, logo, and brand identity are the exclusive property of My Chains. Unauthorised use of any brand assets is strictly prohibited.
2. Use of Website Content
You may not copy, reproduce, distribute, republish, download, display, post, or transmit any part of this website in any form or by any means without prior written consent from My Chains, except as explicitly permitted below.
While we make every effort to ensure the accuracy of the information on this website, we cannot accept responsibility for inaccuracies or errors beyond our reasonable control. Additionally, we cannot guarantee the precise rendering of product colours across different screens and devices.
3. Information We Collect
My Chains collects and stores only the information you voluntarily provide to us. This may include:
- Name — to personalise your order or enquiry.
- Email address — for order confirmations and correspondence.
- Phone number — to communicate with you via call or WhatsApp.
- Delivery address — only when required to fulfil and ship a confirmed order.
- Message and chat history — conversations you initiate with us via WhatsApp, Instagram, or email.
When you visit our website, our systems may automatically collect non-personal technical data such as your IP address, browser type, and pages visited. This data does not personally identify you and is used solely to improve website performance and user experience.
We do not knowingly collect information from or sell products to children. Our services are not directed towards minors. If we become aware that a child has provided us with personal information, we will delete it immediately.
4. How We Use Your Information
My Chains uses the information we collect for the following purposes only:
- To process and fulfil your orders and product enquiries.
- To communicate with you regarding your orders, deliveries, or support requests.
- To inform you of new collections, exclusive offers, and important updates — only where you have given your consent.
- To monitor and improve our website, products, and customer service.
- To calculate visitor statistics and understand how our website is used.
- To comply with applicable laws and legal obligations.
If you no longer wish to receive promotional messages from us, you may contact us at any time to update your preferences, or reply "STOP" to any WhatsApp message to opt out immediately.
5. WhatsApp Communications
My Chains uses WhatsApp to communicate with customers regarding orders, new collections, and exclusive offers. By sharing your phone number with us or initiating a conversation on WhatsApp, you consent to receiving messages from us.
Our WhatsApp messages are strictly limited to:
- New product launches and collection announcements.
- Exclusive offers and promotions.
- Order confirmations and delivery updates.
You can opt out of WhatsApp messages at any time by replying "STOP". We will promptly honour all such requests.
6. Sharing of Your Information
My Chains owns all information collected via this website. We will never release your personal details to external companies for their own mailing or marketing purposes.
Your information may be shared only in the following limited circumstances:
- Courier and logistics partners — your name and delivery address, solely to fulfil your order.
- Payment processors — to securely handle your transaction. We do not store card or bank account details.
- Legal requirements — your information may be disclosed in response to a subpoena, court order, or legal process, even without prior notice to you.
We do not sell, rent, or trade your personal information to any third party under any other circumstances.
7. Protecting Your Information
My Chains does not permit unauthorised individuals or organisations to access or use the information collected from you through this website. We implement appropriate technical and organisational security measures to protect your data from unauthorised access, disclosure, alteration, or loss.
However, no method of electronic data transmission or storage is entirely secure. While we take every reasonable precaution to protect your information, we cannot guarantee absolute security.
8. Cookies
Our website may use basic cookies to enhance your browsing experience and analyse site usage. These cookies do not collect personally identifiable information. You can choose to disable cookies through your browser settings at any time without affecting your ability to use our website.
9. Third-Party Links
Our website may contain links to third-party platforms such as Instagram. My Chains is not responsible for the privacy practices of those platforms and encourages you to review their respective privacy policies before sharing any personal information.
10. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page with a revised date. We encourage you to review this policy periodically. Continued use of this website after any changes constitutes your acceptance of the updated policy.
11. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please reach out to us:
- Email: manas@mychains.in
- WhatsApp: +91 98196 82432
- Instagram: @mychains_myc
- Website: mychains.in